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Stamps.com Wins Gold Medal at Call Center Olympics

July 7th, 2011

Stamps.com’s Customer Care team recently won the Gold Medal for Best Innovation in Customer Service at the Call Center Olympics presented by the American Teleservices Association West Coast Chapter.

Stamps.com Customer Care Manager Vince Yanez accepts the ATA Call Center Olympics Gold Medal. The event was held at the Richard M. Nixon Library in Yorba Linda, CA.

Stamps.com Customer Care Manager Vince Yanez accepts the ATA Call Center Olympics Gold Medal. The event was held at the Richard M. Nixon Library in Yorba Linda, CA.

 As a contender in the Best Innovation in Customer Service category, Stamps.com was evaluated on its approach and methodology to achieve the optimal customer experience and the company demonstrated its innovation in customer service with impressive statistics. Leading call centers from the western United States competed for gold, silver and bronze.

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

  1. Janiesie
    February 14th, 2012 at 12:56 | #1

    first time using – mailing Express Mail package.  Please explain what to do – or site to use.  ty

  2. stampscomblog
    July 25th, 2011 at 10:54 | #2

    Hi JessiD, Stamps.com Customer Support is only open from 6am to 6pm PT Monday through Friday. Our high volume shipping customers can also get in touch with their sales rep for after-hours support.

    Please call 1-888-434-0055 to get more info on this issue you are encountering.
    Thanks!
    Eric
    Stamps.com

  3. July 23rd, 2011 at 17:39 | #3

    When we first signed up for this account – we were told that we would have access to 24hr customer care….  HOW DO WE REACH someone when it is after hours???  We are struggling with a issue and cannot work!!!  HELP!!!!

  4. July 19th, 2011 at 08:28 | #4

    Congrats – that’s a great accomplishment.

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