Spotlight: Stamps.com High Volume Shipping Team!

September 24th, 2014 Comments off

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Our High Volume Shipping Team (HVST) supports Enterprise accounts (accounts with 10 or more locations), corporate shipping accounts and other partners of Stamps.com. In 2012, HVST was recognized as the “Customer Service Team of the Year” by the American Business Awards. HVST works directly with our Sales Department to provide a highly tailored support experience to our largest customers, including phone and email support, account management, and customized implementations and deployments.

Some members of HVST have shared interesting tidbits about their lives outside of work, what makes them tick, their interests and favorite quotes. Read on to learn more!

Preston Carter:
Hobbies: Going to concerts, playing guitar, piano, and drums, snow skiing, hiking, cycling, camping, playing and watching sports and video games.
What makes you tick? My children! They mean everything to me. Also competition — I love it and it drives me because I love to win.
Favorite Quote: “What you do today can improve all your tomorrows”
Alex Alex:What makes me tick? Seeing my family and friends happy! Outside of work, I enjoy photography, ancient history, astronomy and oceanography … I also enjoy watching tennis, racquetball and soccer! Favorite Quote:“Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment.”
Cecilia Cecilia:Most of my free time is spent with the family; we play video games, go for bike rides or just hang out at home by the pool and barbeque. At least twice a year, we head out to the dunes for off-roading (Quads). I also like to crochet/knit and sew, both of which I find therapeutic! Favorite Quote:“The best part of life is not just surviving, but thriving-with passion and compassion, humor and style, and generosity and kindness.” – Maya Angelou
Gloria Gloria:My hobbies outside of work are hiking, knitting, reading, taking pictures and cooking. I love coming up with new recipes and sharing tasty treats with my loved ones! Additionally, I love to challenge myself and just completed my first 5K in September. What really makes me tick is knowing that I am the architect of my own happiness! Favorite Quote:“Do what you can, when you can.”
Hal Hal:Outside of work, I spend my time with my wife of 10 years, involved in church service or engaged in creative pursuits. I’m also an intermedia artist as well as a writer! Favorite Quote:“I die hard but am not afraid to go.” – George Washington
Jai Jai:Favorite Quote: “Be who you are and say what you feel because those who mind don’t matter and those who matter don’t mind.” – Dr. Seuss
Lisa Lisa: What makes me tick? Laughter and drinking Mimosas or wine! :) When I am not at work, I love traveling, walking and spending time with my family and friends!Favorite Quote: “Keep it moving!”
Roxanna Roxanna: Outside of work, the performing arts and social work are my two passions. I am a DV counselor and am committed to working towards making my community a better place and helping empower women and children who suffer from abuse, discrimination and poverty. Favorite Quote: “Either this man is dead or my watch has stopped.” – Groucho Marx
Sean K Sean K.: What makes me tick? Enfrijoladas and seeing my daughter’s smile! I enjoy just relaxing and hanging out with my family and friends. Weekends are our time to reflect on the week and take it all in!Favorite Quote: “Don’t cry over spilled milk” – Benjamin Franklin
Sean S Sean S.:Outside of work, I try to spend as much time as possible with my family! I play golf with my father, soccer and softball games with my nieces, and go on date nights with my wife. And, I can’t forget my fur kids, there is nothing like coming home to my dogs! What makes me tick? Striving to be the best I can be and never settling for mediocrity.Favorite Quote: “It is good to have an end to journey toward; but it is the journey that matters, in the end.” – Ernest Hemingway
William William (Billy): What makes me tick? FOOD!!! Especially Super Beef Burritos! And I love getting the party started! :)Favorite Quote: “Life is what you do before you die. LIVE IT!!!”
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Spotlight: Stamps.com Customer Relations and Email Support Teams!

September 24th, 2014 Comments off

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Our Customer Relations Team is our Special Teams unit. They are the ones that our customers talk to for the special plays and issues. They specialize in dealing with the most complex issues or questions that our customers may have. And our Email Support Team are the Safeties for the team. They are the ones who are still on duty after the rest of the team has gone home and are here to help our customers on weekends. They ensure that our customers’ issues are promptly responded to with thorough explanations and helpful guides!

Some members of our Customer Relations Team and Email Support Team have shared interesting tidbits about their lives outside of work, what makes them tick, their interests and favorite quotes. Read on to learn more!

Preston Carter:
Hobbies: Going to concerts, playing guitar, piano, and drums, snow skiing, hiking, cycling, camping, playing and watching sports and video games.
What makes you tick? My children! They mean everything to me. Also competition — I love it and it drives me because I love to win.
Favorite Quote: “What you do today can improve all your tomorrows”
Customer Relations Team – “SPECIAL TEAMS UNIT”
Francis Francis:My wife and 2 boys mean everything to me! Outside of work, I love watching and playing basketball! Not only am I a big Lakers fan, but I’ll also be playing in the Stamps.com basketball league this year. Golf is another big passion of mine! When I’m not watching or playing sports, I enjoy reading. My favorite book is “Sphere” by Michael Crichton. Favorite Quote:“You miss 100% of the shots that you don’t take” – Wayne Gretsky
Gloria Gloria:I love to exercise and stay active!Favorite Quote: “Do your best and forget the rest.”
Victor Victor:When I am not at work, I enjoy sightseeing, travelling, playing racquetball, volunteering and helping others! What really makes me tick is exercising and going for bike rides together with my family!Favorite Quote:“Ain’t No Rest for the wicked…..Money don’t grow on trees….I got bills to pay….I got mouths to feed….Ain’t nothing in this world for free.”
Email Support Team – “SAFETIES”
Kristen Kristen: Music and travelling are my biggest interests! I’ve traveled to 3 different countries so far and my current goal is to visit all 50 states (only 10 more to go!)Favorite Quote: “The human race has only one really effective weapon and that is laughter.” – Mark Twain
Paul Paul:I enjoy painting in acrylic on canvases, drawing comics and illustrations, and studying ancient and modern history. What makes me tick? I push myself everyday both at and outside of work to complete personal goals; provide assistance and support to friends, family, and our customers, and do it all with patience and humor.Favorite Quote: “Borders? I have never seen one. But I have heard they exist in the minds of some people.” – Thor Heyerdahl
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Spotlight: Stamps.com Customer Support Team!

September 24th, 2014 Comments off

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Our Customer Support team is our All Stars Team! They are adept and experienced with a wide variety of issues and do a great job at making sure our customers are able to have any questions answered. They are great trainers who teach our customers not only about Stamps.com, but also how to get the most out of their shipping business.

Some members of our Customer Support Team have shared interesting tidbits about their lives outside of work, what makes them tick, their interests and favorite quotes. Read on to learn more!

Preston Carter:
Hobbies: Going to concerts, playing guitar, piano, and drums, snow skiing, hiking, cycling, camping, playing and watching sports and video games.
What makes you tick? My children! They mean everything to me. Also competition — I love it and it drives me because I love to win.
Favorite Quote: “What you do today can improve all your tomorrows”
Adrian Adrian:What makes me tick? Family! Setting a good example for my sons and younger sister has always been my biggest motivation. Outside of work, I enjoy travelling, writing screenplays and teleplays (I just finished my first book!), watching basketball, football, boxing and MMA. I also love training and competing in Brazilian Jiu Jitsu! Favorite Quote:“People are like highways… They will tell you exactly where they are going, you just have to read the signs” – An old friend
Eugene Eugene:A loud and proud Stamps.com Customer Support Representative, I’ve been with the company for over 11 years! What defines me? Family, My Best Friend and Work! Outside of work, I love Country and Western music (I used to be an Urban Cowboy and was even nicknamed “Cowboy”), cooking and scrap booking. I am also an avid collector of music (Elvis Presley in particular) and toys (Currently, I’m into collecting Mattel Monster High Dolls and accessories!).
Gary Gary:When I am not at work, I love to travel, read and listen to music! What makes me tick? Good food and interesting conversations!Favorite Quote:“Life is a Banquet!”
Ingrid Ingrid: Favorite Quote:“Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakes” – Carl Jung
Philip Philip: I love the Boston Celtics, Movies and People watching!Favorite Quote: “Yes We Can”
Categories: Customer Support Tags:

Spotlight: Stamps.com Technical Support Team!

September 24th, 2014 Comments off

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Based in Los Angeles, California, our Technical Support Team is full of top champions and coaches who expertly help customers navigate through Stamps.com, troubleshoot general software issues for them and also turn their queries such as those around printer or firewall configurations into an easy play-by-play call. This team specializes in dealing with customers of all levels of knowledge and is dedicated to resolving any technical support issues quickly and efficiently!

Some members of our Technical Support Team have shared interesting tidbits about their lives outside of work, what makes them tick, their interests and favorite quotes. Read on to learn more!

Preston Carter:
Hobbies: Going to concerts, playing guitar, piano, and drums, snow skiing, hiking, cycling, camping, playing and watching sports and video games.
What makes you tick? My children! They mean everything to me. Also competition — I love it and it drives me because I love to win.
Favorite Quote: “What you do today can improve all your tomorrows”
Agustin Agustin:I consider myself a very analytical person and am not easily satisfied with just the HOW – I always want to know the WHY too! Outside of work, I enjoy working on cars and motorcycles. No job is too small and if it uses a combustion engine, I love working on it! I’ve also had the pleasure of fixing and diagnosing car problems for many of my Stamps.com fellow co-workers! Favorite Quote:“I came, I saw, I conquered” – Veni Vidi Vici
Anthony Anthony:When I am not working, I love playing the guitar, traveling and spending time with my friends and family. Rude people and bad drivers tick me off!Favorite Quote: “Around here, however, we don’t look backwards for long. We keep moving forward, opening up new doors and doing new things, because we’re curious… And curiosity keeps leading us down new paths.” – Walt Disney
Anton Anton:My family, friends, and my dogs, Kobe and Chewy mean everything to me! Outside of work, I enjoy playing basketball, skateboarding, traveling and partying with my friends.Favorite Quote:“You only have to do two things in this world: work hard and treat people right.”
Antonio Antonio:What makes me tick? Not being perfect at everything! Also, I truly enjoy playing soccer – Both my boys are in soccer and it is so much fun watching them learn the game! Favorite Quote:“Everything happens for a reason.”
Arvin Arvin: I like to explore different types of food and enjoy eating out with my family!Favorite Quote: “If You’re Not Making Mistakes, then You’re Not Doing Anything.” – Coach John Wooden
Chris Chris: I love beach volleyball! My best friend is a 2-time Olympian and I’ve been to the last 2 Summer Olympics to watch him play! I am planning to go to Brazil for the games in 2016 too! So far, I’ve been to 4 Summer Olympic Games (Los Angeles, Atlanta, Beijing and London)!Favorite Quote: “You miss 100% of the shots you don’t take.” – Wayne Gretzky
Daniel Daniel: I think of myself as a jack-of-all trades and enjoy learning new things, but what really makes me tick is solving problems! I find it fascinating to analyze different situations and figure out the best solutions. I also enjoy reading, writing short stories and playing video games!Favorite Quote: “When you can’t run, you crawl. And when you can’t crawl, when you can’t do that. You find someone to carry you.”
David David: I look forward to learning something new every day! (Unless, I am on vacation :))Favorite Quote: “What one man can do, another can do” – The Edge (Movie)
Eric Eric: My hobbies are Salsa, Cha Cha and Photography!Favorite Quote: “The best time to plant a tree is 20 years ago. The second best time is today.”
Jason Jason: My children are my biggest inspiration! When I am not at work, I spend time hanging out with my children and focus on self-improvement!Favorite Quote: “Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do.” – Mark Twain
Keith Keith:I love music, movies, video games and books! When I am not at work, I am an easy going and laid back kind of person, rarely taking anything too seriously. I enjoy anything with a good story! When I am not at home reading or gaming, I like to drive around and explore or visit new places like Universal Studios or Disneyland!Favorite Quote: “Never put off until tomorrow, that which you can put off until the day after tomorrow.” – Mark Twain
Kenny Kenny:What makes me tick? Anything that gets me out of my comfort zone! I love to experience life to its fullest! My hobbies include solving Sudoku puzzles and watching football. Also, anything that is related to technology is very exciting to me!Favorite Quote: “Be who you are and say what you feel, because those who mind don’t matter, and those who matter don’t mind.” – Bernard Baruch
Leejay Leejay:My family defines who I am today and serves as an inspiration for me to live life to its fullest! My hobbies include spending time with my family, relaxing at home and watching various shows on Netflix with my wife. Playing video games has been a passion of mine for a very long time! Lately, I’ve been playing GTA V and it is a great game!Favorite Quote: “Do not pray for an easy life, pray for the strength to endure a difficult one.” – Bruce Lee
Lonnie Lonnie:I always enjoy a good view of the ocean, a cold beer, a good book, looking at old pictures and a hug from my wife! I’m passionate about Dodge Power Wagon trucks & enjoy working on my 1959 Dodge Power Wagon!Favorite Quote: “Here is to good health, love and wealth, and the time to enjoy them.”
Max Max:My hobbies include going to concerts, discovering new bands and music and going to local pro wrestling shows, such as Pro Wrestling Guerrilla (PWG). I also enjoy photography, video games, basketball (Go Lakers!) and discovering unique restaurants and places that serve great food.Favorite Quote: “To be the man, you gotta beat the man.” – Ric Flair
Nicholas Nicholas:My interests are Formula 1 Races, Automotive Engineering and Photography! Outside of work, I attend motor sports events locally and around the country.Favorite Quote: “That works!”
Nilda Nilda:I love trying and learning new things! And, dancing is a huge passion of mine! I can dance Salsa, Bachata, Merengue etc. – You name it, I’ll dance it. I also really enjoy staying at home with my family and just watching a good movie.Favorite Quote: “Take the first step in faith. You don’t have to see the whole staircase, just take the first step.” – Martin Luther King, Jr.
Patrick Patrick:I love video games, computer and movies! What makes me tick? The constant evolution of technology keeps me motivated and interested in the future. Working for Stamps.com has helped keep me up to date on today’s computer technology and given me the resources to learn that new technology!
Pedro Pedro:Audio Production is one of my greatest passions and I believe that the creation and presentation of music is truly an art form! From envisioning a song’s emotion to fine tuning and leveling each sound, it is great to see your creation come together. My inspiration is knowing that anyone can reach greatness with passion and discipline.Favorite Quote: “None are more hopelessly enslaved than those who falsely believe they are free.”
Phillip Phillip:My hobbies outside of work include playing sports such as basketball, baseball, and softball. I also enjoy attending sporting events and seeing live music. My biggest joy, however, is spending time with friends and making each other laugh.Favorite Quote: “No rational argument will have a rational effect on a man who does not want to adopt a rational attitude.” – Karl Popper
Preston Preston:I enjoy going to concerts, playing musical instruments like the guitar, piano and drums, snow skiing, hiking, cycling, camping, playing and watching sports and video games! What makes me tick? My children! They mean everything to me. Also, I love to win, so competition really drives me!Favorite Quote: “What you do today can improve all your tomorrows.”
Rick Rick:What makes me tick is spending time with my friends and family! In addition, I enjoy watching sports, playing with and going on walks with my dog. And since I live only 3 miles away from the park, I end up spending way too much time at Disneyland! :)
Sergio Sergio:What makes me tick? My son! I never imagined someone so small could make such a huge impact on my life!Favorite Quote: “Don’t cry because it’s over, smile because it happened!” – Dr. Seuss
Categories: Customer Support Tags:

Stamps.com Celebrates Customer Care Week Oct 1-5

September 24th, 2014 Comments off
Stamps.com Celebrates Customer Care Week Oct 1-5
Sr. Director of Customer Care Dawn Stevenson
We’re super excited to be celebrating our 6th Annual Customer Care Week at Stamps.com and we’re ready to rock! Our theme this year is “Stamps.com Customer Care Rocks!” because we deliver an unforgettable performance with each and every customer.
The Stamps.com Customer Care team is a community of caring, conscientious, dedicated, and friendly Customer Care professionals who work hard every day to deliver incredible service. Throughout the week, I always encourage people to put themselves in the shoes of our Customer Care professionals. Just imagine it. What a challenging, yet rewarding experience!
I believe it’s the most important job in any company because we constantly connect with customers and bring company values to life. If you speak with our team during Customer Care Week, October 1–5, I invite you to wish them a happy Customer Care Week and celebrate with us. It’ll put a smile on our faces! Most importantly, Customer Care Week is as much about customers as it is about service.
Stamps.com customers rock, too! They represent America’s business owners, and we’re proud to play a part in making it easier, better, and more affordable to mail and ship. To you, our customers, I thank you for being the reason and inspiration for why we work. To our amazing Customer Care team — you rock! We appreciate you and wish you a HAPPY CUSTOMER CARE WEEK!
dawn

Dawn Stevenson, Sr. Director of Customer Care at Stamps.com

We’re super excited to be celebrating our 6th Annual Customer Care Week at Stamps.com and we’re ready to rock! Our theme this year is “Stamps.com Customer Care Rocks!” because we deliver an unforgettable performance with each and every customer.

The Stamps.com Customer Care team is a community of caring, conscientious, dedicated, and friendly Customer Care professionals who work hard every day to deliver incredible service. Throughout the week, I always encourage people to put themselves in the shoes of our Customer Care professionals. Just imagine it. What a challenging, yet rewarding experience!

I believe it’s the most important job in any company because we constantly connect with customers and bring company values to life. If you speak with our team during Customer Care Week, October 1–5, I invite you to wish them a happy Customer Care Week and celebrate with us. It’ll put a smile on our faces! Most importantly, Customer Care Week is as much about customers as it is about service.

Stamps.com is celebrating national Customer Support week - October 1 through 5, 2012

Stamps.com is celebrating national Customer Service week - October 1 through 5, 2012

Stamps.com customers rock, too! They represent America’s business owners, and we’re proud to play a part in making it easier, better, and more affordable to mail and ship. To you, our customers, I thank you for being the reason and inspiration for why we work. To our amazing Customer Care team — you rock! We appreciate you and wish you a HAPPY CUSTOMER CARE WEEK!

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