Celebrate Customer Service Week with Stamps.com

October 7th, 2011 Comments off

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Customer Service Week is a nationally recognized event devoted to acknowledging the importance of customer service and honoring the people who provide it at its best. At Stamps.com, we have an award-winning team with a gold medal to prove it! This year our Customer Care team earned the American Teleservices Association Call Center Gold Medal and recognition as the American Business Awards Customer Service Department of the Year finalist.

We’re celebrating Customer Service Week at Stamps.com with daily, Las Vegas-themed activities including a buffet breakfast, surprises, costume contest, barbecue and more.

“Every day, call by call, email by email, and chat by chat, our Customer Care team delivers the unparalleled support that Stamps.com customers expect,” said Director of Customer Service Dawn Stevenson. “This truly is my favorite week because not only do we get to acknowledge and celebrate our team of rock stars, but the entire company focuses on building community, forming relationships, and supporting one another. We show our appreciation to the Customer Care team and they, in turn, do the same for our wonderful, loyal customers.”

Please join us in wishing our fabulous Customer Care professionals a happy Customer Service Week!

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Stamps.com Gallery Grand Opening: The Art of Customer Service

September 9th, 2011 Comments off

There’s an art to providing award-winning customer service, and no one knows this better than the artists who work in the Stamps.com Customer Care department. Stamps.com recently held the first-ever annual art exhibit for employees, featuring original works by many talented artists who double as Customer Care Representatives. When they’re not helping Stamps.com customers, you’ll find them expressing their talents through various forms of art.

The Stamps.com Gallery was located in the company headquarters and allowed the Customer Care team to share their craft with fellow employees, which included acrylic painting, graphic design, photography, comic book art, knits, illustrations and more. And now we’d like to share the art of our Customer Care team with you! Please view the event photos below and enjoy.

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Spectators at the grand opening of the Stamps.com Gallery.

Seeking Serenity, color photography by Vince Yanez. Customer Care team member since October 1999.

Seeking Serenity, color photography by Vince Yanez. Customer Care team member since October 1999.

Stamps.com (Exterior), acrylic painting by Paul Morris. Customer Care team member since May 2003.

Stamps.com (Exterior), acrylic painting by Paul Morris. Customer Care team member since May 2003.

After-Burn, photograph and lighter mixed media by Gloria Smith. Customer Care team member since April 2009.

After-Burn, photograph and lighter mixed media by Gloria Smith. Customer Care team member since April 2009.

Between the Lines, acrylic on linen canvas by Dawn Stevenson. Customer Care team member since July 2007.

Between the Lines, acrylic on linen canvas by Dawn Stevenson. Customer Care team member since July 2007.

Wilbur I, silkscreen print on poster board by Hal Case. Customer Care team member since October 2006.

Wilbur I, silkscreen print on poster board by Hal Case. Customer Care team member since October 2006.

Tree Star, afghan by Nancy Nolasco. Customer Care team member since February 2009.

Tree Star, afghan by Nancy Nolasco. Customer Care team member since February 2009.

Homage to JFK, graphic design piece by Rich Grzesiak. Customer Care team member since February 2007.

Homage to JFK, graphic design piece by Rich Grzesiak. Customer Care team member since February 2007.

The Man Called Nova, comic book illustration by Jeff Hurst. Customer Care team member since March 2007.

The Man Called Nova, comic book illustration by Jeff Hurst. Customer Care team member since March 2007.

The World as I See It, photographic presentation by Melanie Victor. Customer Care team member since April 2009.

The World as I See It, photographic presentation by Melanie Victor. Customer Care team member since April 2009.

NetStamps Misprints: How to Apply for Mail-in Refund (Video)

August 19th, 2011 Comments off

It happens. You are printing postage on NetStamps and the postage misprints.

The good news is you can easily apply for a postage refund with Stamps.com. We’ve created a simple mail-in refund process for common postage misprints that occur, such as:
• No postage printed at all on the NetStamps sheet (although your account balance was charged)
• Postage printed on the back of the NetStamps sheet
• Postage printed incorrectly on the front of the NetStamps sheet

When a postage misprint occurs, the USPS® requires physical proof that the labels were misprinted or unused. Be sure to submit the misprinted or unused NetStamps sheet to Stamps.com along with your Mail-in Refund Request Form. Watch our video to learn more about how to apply for a NetStamps mail-in refund.

REPRINT TIP! Try to reprint your postage first by using the “Reprint” button located in the bottom right corner of the software. Stamps.com customers are able to reprint their postage without being charged a second time or having to process a mail-in refund.

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Stamps.com Wins Gold Medal at Call Center Olympics

July 7th, 2011 Comments off

Stamps.com’s Customer Care team recently won the Gold Medal for Best Innovation in Customer Service at the Call Center Olympics presented by the American Teleservices Association West Coast Chapter.

Stamps.com Customer Care Manager Vince Yanez accepts the ATA Call Center Olympics Gold Medal. The event was held at the Richard M. Nixon Library in Yorba Linda, CA.

Stamps.com Customer Care Manager Vince Yanez accepts the ATA Call Center Olympics Gold Medal. The event was held at the Richard M. Nixon Library in Yorba Linda, CA.

 As a contender in the Best Innovation in Customer Service category, Stamps.com was evaluated on its approach and methodology to achieve the optimal customer experience and the company demonstrated its innovation in customer service with impressive statistics. Leading call centers from the western United States competed for gold, silver and bronze.

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

Customer Care’s Memorial Day Potluck – Eat, Ship, Love

May 27th, 2011 Comments off
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Stamps.com's Customer Care team celebrated Memorial Day with a Potluck Party. These steaks tasted as good as they looked!

It’s Friday, the start of a long, beautiful Memorial Day weekend. And our Customer Care Team is doing a superb job of multitasking between providing customer service and eating delicious barbecue, courtesy of the Stamps.com Memorial Day Potluck.

Food of Champions
When our Customer Care Team isn’t earning industry recognition (they were declared a 2011 ABA Customer Service Department of the Year finalist last week), they love to host company celebrations and today’s potluck is a hit! What’s on the menu? Barbecue-style chicken and meats, potato salad, rice, collard greens and fruit. The food is mighty delicious and, interestingly enough, it’s also well-travelled.

Fun Facts: Food Miles
While providing online postage and award-winning shipping solutions, we often come across interesting shipping facts, like food miles. It’s a term that refers to the distance food is transported from the time of its production until it reaches the consumer.

Did you know:

  • On average, food travels between 1,500 to 2,500 miles* every time that it is delivered to the consumer.
  • Red meat travels an average total distance of 248 miles.
  • Beverages travel an average shipping distance around 205 miles.

Shipping and Cooking Know-how
Want more shipping facts and information? Or are you in need a grilling tip? Our Stamps.com Customer Care Team is available 6 am to 6 pm PT Monday to Friday, with 24/7 support also available for high volume shippers. We look forward to providing you with excellent customer service. And if you plan to enjoy barbecue or other foods over the weekend, bon appétit!

Need to contact Stamps.com Customer Care?
Phone: 1-888-434-0055
Email: support@stamps.com
Hours: Monday-Friday, 6am to 6pm PT

* Source:  Wikipedia

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Call us toll-free at 1-888-434-0055, Monday - Friday, 6 AM - 6 PM Pacific Time.