How to Get a Refund for Late Delivery on Priority Mail Express

March 20th, 2015 Comments off

Refund for PME BlogIf you need your packages delivered overnight, Priority Mail Express is a great option!  The mail service provides the fastest delivery offered by the U.S. Postal Service with delivery occurring 7 days a week, 365 days of the year.  The USPS also offers a money-back guarantee if your package is not delivered on time.

The Money-Back Guarantee
Unlike First Class Mail or Priority Mail, Priority Mail Express has a money-back guarantee if your mailpiece is not delivered by the promised time.  The money-back guarantee is contingent on a number of factors including the package drop-off time as well as the origin and destination zip codes.   You can access specific guaranteed times here: http://postcalc.usps.com/ServiceCommitments.aspx.

How do I get a refund on late Priority Express Mail?
So what happens if your mailpiece is not delivered by the specific commitment time?  The USPS handles delivery of your mailpiece, so even if the postage on your mailpiece is printed via the Stamps.com platform, the USPS will be responsible for the refund.

For domestic mail, if your Priority Mail Express item is not delivered by the guaranteed time, please visit your local Post Office no later than 30 days from the date the item was mailed.  Before you go, please take with you a copy of the receipt from your Print History.

If you’re logging into the Stamps.com software, click on “Search” on the left side of your software screen and click on the info box (i) that corresponds to the label/tracking number in the Print History.  Click on “Print” to generate a physical copy of your receipt.

If you’re logging into Stamps.com Online, click on the “History” tab at the top of your screen and select “Search Print History.”  After that, the instructions are the same as for the Stamps.com software.

At the Post Office, the window clerk will ask you to complete PS Form 3533 (Refund for Postage).  Please be aware that the form is not available online.  Once your claim is verified by the clerk, your claim will be paid by cash or money order.

How do I get a refund on late Priority Express Mail for international mail?
For international mail, a money-back guarantee is currently available for Priority Mail Express International items sent to the following countries:

  • Australia,
  • Canada,
  • China,
  • France (does not include Corsica and Monaco),
  • Germany,
  • Hong Kong,
  • Israel,
  • Japan,
  • New Zealand,
  • Singapore,
  • South Korea,
  • Spain (does not include the Canary Islands),
  • Sweden,
  • Switzerland,
  • Thailand,
  • United Kingdom.

You can initiate a request for a postage refund with the USPS no later than 30 days from the date of mailing by calling 1-800-222-1811 or by going to the International Claims Inquiry Page at https://www.usps.com/ship/file-international-claims.htm.

FREE Guide! How to Calculate Dimensional (DIM) Weight

December 26th, 2014 Comments off

Starting in 2015, UPS Ground and FedEx Ground/Home Delivery will modify their shipping rates. The current rates are based on the weight of the package, but the new shipping rate method will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as “DIM Weight.”

600x315 DIM Guide Package
Stamps.com has released a NEW Dimensional (DIM) Weight GuideThe FREE downloadable PDF includes everything you need to know about DIM Weight including:

  • New rates being implemented by UPS and FedEx in 2015
  • Description of DIM Weight
  • How to Calculate DIM Weight Pricing
  • DIM Weights for the 25 Top Selling Box Dimensions
  • Benefits of using the USPS, Pricing Examples, Tips to Reduce Costs
  • and much more!

DOWNLOAD THE DIM WEIGHT GUIDE NOW!

2014 USPS Holiday Shipping Deadlines

November 24th, 2014 Comments off

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How can you be sure your packages will be delivered by December 25th? Easy! Just meet the shipping deadlines of the U.S. Postal Service. Check out the mailing and shipping deadlines for domestic, international, and APO/FPO/DPO military addresses below.

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Categories: Ecommerce Shipping, USPS News Tags:

USPS to Deliver Packages 7 Days a Week Starting Nov 17

November 7th, 2014 Comments off

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The US Postal Service (USPS) will be delivering packages 7 days a week in major cities and high volume areas starting Monday, November 17. 7 day delivery will continue through the holiday period ending on Thursday, December 25, 2014.

By adding additional delivery days, the USPS hopes to ensure holiday packages are tracked and delivered with ease. The Postal Service is expecting to deliver 450 to 470 million packages this holiday season, up 12% from 2013.

FAQs regarding 7 Day Holiday Package Delivery:

#1 Why is the Postal Service delivering 7 days a week?
Due to package growth, particularly during the holiday season, the Postal Service will deliver packages in major cities and high-volume locations 7 days a week to keep the network clear and moving.

#2 Doesn’t the Postal service already deliver on Sundays?
Yes. The Postal Service currently delivers Priority Mail Express and certain Amazon packages on Sundays. Due to increased package volume, we are expanding the types of packages that will be delivered on Sundays.

#3 How much volume is there expected to be on Sundays?
The Postal Service is expecting double-digit package volume increases this holiday season and will be processing and delivering packages as necessary to keep the network clear and moving.

#4  What kinds of packages can I expect to receive on Sundays?
The types of packages delivered on Sundays will be ultimately dependent on volume levels, however Priority Mail packages will be the primary type delivered to residential customers. It could also include First Class Packages. Customers who live in an area serviced by Amazon Sunday deliveries will continue to receive them on Sunday.

#5  Will letters (First Class Mail) be delivered on Sundays?
No, only packages will be delivered on Sundays.  Letters will be delivered on their regular mailing schedule, Mondays through Saturdays.

#6 How do I know if this is taking place in my location?
Decisions to deliver on Sunday takes place at the local level, however due to volume projections it will likely be taking place in most U.S. cities and high volume areas during the holiday season.

#7 If I send a package with expected 2-day delivery on Friday, will it be delivered on Sunday?
Depending on where the package is being sent from and where it’s going, it can take 1-3 days via Priority Mail. Only Priority Mail Express packages and packages as negotiated with Amazon are currently available for expected delivery on Sunday.

#8 Will it cost me extra if a package is delivered on Sunday
No. Unless customers choose to pay for an expedited service at the time of the purchase, they will not be charged extra.

Stamps.com Introduces New Integration with Sears Marketplace

October 30th, 2014 Comments off

blog_235x90_sears-marketplaceStamps.com is excited to announce a new USPS shipping integration with the Sears® Marketplace (known as Sears.com to online shoppers). The Sears Marketplace allows third-party retailers to sell their own products directly on the Sears.com website, as well at Sears Kiosks located inside retail stores throughout the U.S. There are over 10 million products available on Sears.com including electronics, apparel, tools and automotive products.

The Sears Marketplace is a growing opportunity for sellers to expand sales to the millions of shoppers that visit Sears.com each day. Online sellers products appear alongside Sears products throughout the website. The program is pay-for-performance with a simple and straight forward fee structure to list products.

Stamps.com Integration Offers All USPS Mail Classes
The Stamps.com integration allows sellers to import customer orders and print shipping labels for all USPS mail classes, including First Class Package Service and Regional Rate Boxes. After printing your shipping labels, Stamps.com automatically posts USPS tracking information back to the Sears Marketplace database.

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Step #2 Selecting “Marketplace at Sears.com” on the “Choose Data Source” window

How to Connect Stamps.com to the Sears Marketplace
To integrate your Sears Marketplace account with Stamps.com, follow these instructions:

Step #1 Click the “Managed Data Source” button in the top navigation, then click “Add Source” on the next window.

Step #2 On the “Choose Data Source” window, choose “Marketplace at Sears.com” and click “Next”.

Step #3 On the “Add Web Store” window, you will need to have your Sears.com seller username (typically your email address) and password.  Click “I have my Credentials”.

Step #4 The next window will ask you to input:
Web Store Name:  Provide a descriptive name to help you identify the store inside Stamps.com
Username: Input your Sears seller username
Password: Input your Sears seller password

Click “Continue,” Stamps.com will verify your information is correct and will establish the connection.

Step #5 A “Profile Options” pop-up will appear. This is where you can set the Return Address, Sender Phone Number, Return Address Graphic and Hidden Postage fields. These will be set as default for all imported orders from Sears.com, but can be changed for each order individually after the fact. Once you have set your profile options, click “Done.”

Step #6 Click “Done” to close the Manage Profiles window.

Step #7 Stamps.com is now connected to your Sears Marketplace. To import new orders select Batch in the main navigation bar on the left and click “Import Orders” in the top Nav.

If you have any questions, Stamps.com Customer Support can walk you through the entire process.  Please call 1-888-434-0055 (open Mon-Fri, 6 am to 6 pm PT).

Happy Selling!

Call us toll-free at 1-888-434-0055, Monday - Friday, 6 AM - 6 PM Pacific Time.