If you have a postage misprint where you print on the back of your NetStamps label sheet, or you print incorrectly on the front, you will need to mail-in a postage refund request to Stamps.com. Watch this video to see how easy the mail-in refund process is.
The U.S. Postal Service manages all refunds for postage misprints, and they require physical proof of the misprint for the following items:
- Misprints on the FRONT of any NetStamps label sheet
- Misprints on the BACK of any NetStamps label sheet
- Misprints on any mailing label
- Misprints on any envelope with postage printed directly on the envelope
Shipping labels that have been misprinted that include a USPS Tracking barcode are eligible for Electronic Refunds. The entire postage refund process can be handled inside the Stamps.com software or web site.