Stamps.com has received the USPS Chief Information Officer’s Mail Technology Award at the 2012 National Postal Forum held in Orlando, FL.

The award, handpicked by the Chief Information Officer of the USPS, recognizes and honors Stamps.com for many key accomplishments — embracing new technologies, delivering winning business results, benefitting the mailing industry, working to improve operations and providing customers with increased value.

In 2011, Stamps.com increased the total postage in its high volume shipping segment by 96% and brought new shipping customers to the USPS by introducing advanced technologies and expanding shipping-oriented marketing activities.

The National Postal Forum is the mailing industry’s largest educational event and trade show. The event was held on April 1-4, 2012.

Stamps.com’s Customer Care team recently won the Gold Medal for Best Innovation in Customer Service at the Call Center Olympics presented by the American Teleservices Association West Coast Chapter.

Stamps.com Customer Care Manager Vince Yanez accepts the ATA Call Center Olympics Gold Medal. The event was held at the Richard M. Nixon Library in Yorba Linda, CA.

 As a contender in the Best Innovation in Customer Service category, Stamps.com was evaluated on its approach and methodology to achieve the optimal customer experience and the company demonstrated its innovation in customer service with impressive statistics. Leading call centers from the western United States competed for gold, silver and bronze.

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

Providing an award-winning customer experience
“Thank you for calling Stamps.com, your complete mailing and shipping solution. How may I help you today?” Those are famous words from our Stamps.com Customer Service team who was named a finalist in the “Customer Service Department of the Year” category in the 2011 American Business Awards. Members of 10 specialized final judging committees will select winners from among the Finalists in each category in June.

American Business Awards – the nation’s premier business awards
Being a 2011 ABA finalist is an honor for Stamps.com and our Customer Service team. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Details about the American Business Awards and the list of Finalists in all categories are available at http://www.stevieawards.com/aba.

Our Customer Service department operates a 100-seat facility at Stamps.com corporate headquarters and provides customer services ranging from tech support, account management and troubleshooting for approximately 400,000 clients who print USPS-approved postage and shipping labels online. The Stamps.com customer service department is available 6 am to 6 pm PT Monday to Friday, with 24/7 support also available for high volume shippers.

Director of Customer Service Dawn Stevenson

Putting customer service in online postage
As a 2011 ABA Customer Service Department of the Year finalist, we’re proud to offer some of the best customer service in online postage. We continuously seek excellence in all we do and couldn’t be more proud of our Customer Service team! If you’re in need of assistance, they can be reached toll-free at 1-888-434-0055. Each call begins with a warm greeting and ends with award-winning customer service.

We must be doing something right
Great news! Our PC Postage software has been selected as a finalist for the prestigious CODiE Awards in the “Best Electronic Commerce Solution” category. Being selected as a finalist is a unique and important distinction, as the  CODiEs are the industry’s only peer-reviewed awards program. Established by the Software & Information Industry Association (SIIA), the CODiEs recognize excellence and achievement in the business software, digital content, and education technology industries. Winners of the 2011 CODiE Awards will be announced May 23rd.

Nothing but the best for Stamps.com customers
Here at Stamps.com, we like the sound of “award-winning software.” It means we’re providing our customers with nothing but the best. We continuously strive to make technological advancements and to provide the software solutions our customers need to optimize their mailing and shipping operations.

Another proud moment for Stamps.com
Being a 2011 CODiE Awards Finalists marks the tenth time our products have received official industry recognition. Needless to say, we’re very excited by the honor!   

For more information on the CODiE Awards and a complete list of categories and finalists, please visit www.siia.net/codies/2011.

Stamps.com is excited to announce that Forbes.com has identified it as one of the most trustworthy publicly traded companies.

The list was compiled for Forbes.com by Audit Integrity, an independent financial analytics firm. Audit Integrity looks beyond the raw financial data and reviews over 100 factors that help assess the true quality of corporate accounting and management practices.

Fewer than 5% of public companies are recognized on the list, and Stamps.com has been on the list for the past five years.  Other notable companies making the 2010 Forbes.com’s “Most Trustworthy Public Company List” include Coca-Cola Enterprises, Plantronics, Under Armour Inc. and California Pizza Kitchen.

The complete article may be viewed at Forbes.com.