Stamps.com’s Customer Care team recently won the Gold Medal for Best Innovation in Customer Service at the Call Center Olympics presented by the American Teleservices Association West Coast Chapter.
Stamps.com Customer Care Manager Vince Yanez accepts the ATA Call Center Olympics Gold Medal. The event was held at the Richard M. Nixon Library in Yorba Linda, CA.
As a contender in the Best Innovation in Customer Service category, Stamps.com was evaluated on its approach and methodology to achieve the optimal customer experience and the company demonstrated its innovation in customer service with impressive statistics. Leading call centers from the western United States competed for gold, silver and bronze.
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
Stamps.com's Customer Care team celebrated Memorial Day with a Potluck Party. These steaks tasted as good as they looked!
It’s Friday, the start of a long, beautiful Memorial Day weekend. And our Customer Care Team is doing a superb job of multitasking between providing customer service and eating delicious barbecue, courtesy of the Stamps.com Memorial Day Potluck.
Food of Champions
When our Customer Care Team isn’t earning industry recognition (they were declared a 2011 ABA Customer Service Department of the Year finalist last week), they love to host company celebrations and today’s potluck is a hit! What’s on the menu? Barbecue-style chicken and meats, potato salad, rice, collard greens and fruit. The food is mighty delicious and, interestingly enough, it’s also well-travelled.
Fun Facts: Food Miles
While providing online postage and award-winning shipping solutions, we often come across interesting shipping facts, like food miles. It’s a term that refers to the distance food is transported from the time of its production until it reaches the consumer.
Did you know:
- On average, food travels between 1,500 to 2,500 miles* every time that it is delivered to the consumer.
- Red meat travels an average total distance of 248 miles.
- Beverages travel an average shipping distance around 205 miles.
Shipping and Cooking Know-how
Want more shipping facts and information? Or are you in need a grilling tip? Our Stamps.com Customer Care Team is available 6 am to 6 pm PT Monday to Friday, with 24/7 support also available for high volume shippers. We look forward to providing you with excellent customer service. And if you plan to enjoy barbecue or other foods over the weekend, bon appétit!
Need to contact Stamps.com Customer Care?
Phone: 1-888-434-0055
Email: support@stamps.com
Hours: Monday-Friday, 6am to 6pm PT
* Source: Wikipedia
Providing an award-winning customer experience
“Thank you for calling Stamps.com, your complete mailing and shipping solution. How may I help you today?” Those 
are famous words from our Stamps.com Customer Service team who was named a finalist in the “Customer Service Department of the Year” category in the 2011 American Business Awards. Members of 10 specialized final judging committees will select winners from among the Finalists in each category in June.
American Business Awards – the nation’s premier business awards
Being a 2011 ABA finalist is an honor for Stamps.com and our Customer Service team. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Details about the American Business Awards and the list of Finalists in all categories are available at http://www.stevieawards.com/aba.
Our Customer Service department operates a 100-seat facility at Stamps.com corporate headquarters and provides customer services ranging from tech support, account management and troubleshooting for approximately 400,000 clients who print USPS-approved postage and shipping labels online. The Stamps.com customer service department is available 6 am to 6 pm PT Monday to Friday, with 24/7 support also available for high volume shippers.
Director of Customer Service Dawn Stevenson
Putting customer service in online postage
As a 2011 ABA Customer Service Department of the Year finalist, we’re proud to offer some of the best customer service in online postage. We continuously seek excellence in all we do and couldn’t be more proud of our Customer Service team! If you’re in need of assistance, they can be reached toll-free at 1-888-434-0055. Each call begins with a warm greeting and ends with award-winning customer service.
To show our appreciation for our loyal customers during Customer Service week, Stamps.com is excited to give our customers a chance to win a free iPad — a $599 value!
It’s easy for Stamps.com customers to enter the random drawing. Just send an email to feedback2(at)stamps.com with your name, email address and phone number. Feel free to include a brief message in the email stating why you like printing postage online with Stamps.com!
Entrants will receive one entry for each month they have been a Stamps.com customer. Email must be received by 10/17/2010. Good luck!
Click Here to enter the iPad drawing>>
Rules for Free iPad Drawing: No purchase necessary. Must be an active and current Stamps.com customer. Email must be received by 10/17/2010. The message about “why you like Stamps.com” is not required for entry. Stamps.com employees and their relatives are not eligible.
Dawn S., Director of Stamps.com Customer Care
Stamps.com 4th Annual Customer Care Week Celebration!
We are excited to announce that Stamps.com’s 4th annual Customer Care Week celebration kicks off today at our headquarters in Los Angeles! Some background…Customer Care Week is a national event devoted to recognizing the importance of customer care and honoring the people on the front lines of the service revolution. In 1992 the U.S. Congress proclaimed Customer Care Week a nationally recognized event and service-minded organizations use this week to thank their hard working Customer Care team for taking care of their customers!
Our theme this year is “Stamps.com Customer Care is OUT OF THIS WORLD!” The week will be filled with fun space-themed games, contests and prizes along with other planned activities. We will be kicking off the week by presenting our Jedi’s with Jedi Training Kits/Jet Packs, which are filled with clever supplies to assist them in providing the best customer experience in the galaxy! On Tuesday we will host an intergalactic pancake breakfast served by our fearless leaders! And on Friday we will cap off the week with a spectacular Astro-BBQ and the best costume contest this side of Pluto.
Stamps.com’s Customer Care is OUT OF THIS WORLD
It’s sure to be an OUT OF THIS WORLD week of fun and gratitude not only for our amazing and loyal customers, but our hard-working and wonderful Customer Care team. If you have ever contacted our Customer Care team, you will understand what I’m referring to. The Customer Care team here at Stamps.com is the best team of Customer Care professionals that I have had the pleasure of working with in all of my 15-years in the Customer Care industry.
This is my favorite week of the year because we get to celebrate as a team, and a company, the value and considerable contributions our Customer Care team makes to our organization. At Stamps.com Customer Care, we celebrate our customers, our team, our award-winning software, and the wonderful organization we are privileged to work for. Please join us in celebrating Customer Care week by wishing a Customer Care professional “HAPPY CUSTOMER CARE WEEK!” if you happen to have the pleasure of speaking with one of our Stamps.com Customer Care team members.
Special Thanks to our Stamps.com Customers!
And a special thank you to all of our customers – we appreciate you, we appreciate your enthusiasm for our software, and we appreciate your business.
May the force [the Stamps.com Customer Care force that is!] be with you!
Dawn S
Director, Customer Care