USPS is upgrading all postage meters to use a new system called Intelligent Mail Indicia (IMI). This will replace the older system, Information Based Indicia (IBI), after 20+ years of use. IMI has more updated technology and has been slowly rolled out over the past 10 years.
What does this mean, and how do these changes affect your business? Let’s start with the basics. Intelligent Mail Indicia (IMI) is the technology postage meters use to send information to USPS. Beginning June 30, 2024, any postage meters still using IBI will be decertified. However, USPS will accept postage from decertified meters until December 31, 2024. After this time, your postage meter will require IMI technology to remain in use.
The good news is, Stamps.com customers don’t need to worry about these changes. We’re dedicated to making this transition as smooth as possible, and there are no changes needed on your end. While no action is necessary, IMI and its benefits are worth understanding.
Key dates and takeaways
Stamps.com customers don’t need to take any action.
USPS will decertify all postage meters on June 30, 2024.
USPS will no longer accept decertified postage after December 31, 2024.
IBI has been used for over 20+ years, so IMI provides updated technology to postage meters.
What is Intelligent Mail Indicia (IMI)?
Indicia, or Permit Imprint Indicia, is a form of printed postage that takes the place of a traditional stamp or postage meter marking. IBI, like IMI, is a form of printed postage. It was created to provide USPS with more centralized data and heightened security.
After 20+ years of IBI, USPS has been rolling out IMI over the past decade. IMI is built off of IBI but has more up-to-date technology. To align with their ten-year initiative, USPS will now enforce adoption of IMI for all postage meters.
Will these changes impact my mailing and shipping?
For Stamps.com customers, this change is automatic. Our team is already working to make these changes, and your workflow won’t be interrupted. Additionally, these changes will be implemented by December 30, 2024 to comply with the new regulations.
If you have any questions about these changes, please contact our Support team via email or phone at 855-608-2677, M-F from 8am-8pm CT.
How does IMI benefit me?
IMI comes with a few advantages. Some of these include:
Enhanced security
Increased mail efficiency
Automated and streamlined returns
Enhanced security
IMI provides even more data encryption and fraud protection. Encrypted data prevents your information from being accessed or stolen. Also, increased security checks are more likely to flag fraudulent activity sooner.
Increased mail efficiency
IMI lays the groundwork for automating tasks that could otherwise cause delays. Avoiding these delays can lead to faster delivery times and shortened wait times. This new technology also decreases the likelihood of adjustments given to incorrect measurements.
Automated and efficient returns
IMI allows for more detailed tracking, so you can track refunds with ease. IMI barcodes also include information like insurance, keeping everything in one place.
Do I need to update my postage meter?
If you use a postage meter, these changes can be unexpected, expensive, time-consuming, and complicated. You’ll also need to contact your provider about their IMI adoption plan. If you’re a Stamps.com customer, these changes will be made for you. Our NetStamps® postage is up to date and won’t require any updates. We eliminate the need for special equipment, so you can buy and print postage online from anywhere at any time.
Beginning May 15th, shipping services for hazardous materials (HAZMAT) will be temporarily restricted to only Ground Advantage™. As a result, we’ll continue to support HAZMAT shipping through this ground service.
Shipping hazardous materials correctly is important to Stamps.com and USPS. In fact, hazardous materials cause damage if shipped incorrectly. That’s why many dangerous goods are restricted from airplane freight. For this reason, the adoption of Ground Advantage™ works to keep everyone safe.
Key takeaways
HAZMAT shipments are limited to Ground Advantage™ starting May 15th.
These updates are automatic for Stamps.com customers.
This change creates a safer shipping experience for everyone.
Shipping HAZMAT materials comes with its own set of challenges. Most hazardous products fall into one of two categories: prohibited and restricted. The first category is items you can’t ship through USPS. The second category is items you can ship through USPS but need to utilize hazardous labels and abide by USPS regulations.
Let’s start with the first category. Some of the hazardous materials you can’t ship through USPS are:
Gasoline
Explosives
Ammunition
Liquid mercury
Now, let’s move to the second category. These are items you can ship through USPS. They’ll just need to include all the necessary HAZMAT labeling and packaging and follow USPS HAZMAT guidelines. Examples of these items are:
Dry ice
Perfume
Nail polish
Hand sanitizer
Lithium batteries
We recommend contacting USPS support with any questions before shipping. Their support team should be able to provide you with more information.
HAZMAT shipping requirements for batteries
It’s easy to forget that batteries are hazardous materials. However, you can ship batteries through USPS. Just clearly and legibly label them with the right documentation. Non spillable batteries are also eligible for shipping. But, the batteries need protective packaging in case of leaks in transit.
Additionally, you can ship batteries out of the package. For example, you may include batteries in broken or refurbished electronic products. These packages will need the following labels as well:
“Restricted Electronic Device”
“Surface Transportation Only”
You can also learn more information about shipping batteries on the USPS website.
Did you miss the HAZMAT changes from earlier this year? Catch up on those updates below!
January 2024 service changes
Starting January 21st, USPS is enhancing safety measures for handling dangerous goods shipments. HAZMAT labels will now feature:
An oversized letter “H” in the corner
The addition of 2D barcodes
The word “HAZMAT” after “USPS TRACKING #”
Shippers don’t need to take any additional action. Just select the hazardous goods option when printing your label. This goes for any shipments containing hazardous materials. We’ll cover everything you need to know about upcoming HAZMAT changes. This includes reminders for shipping hazardous materials in general.
HAZMAT label changes
HAZMAT labels will now feature two 2D IMpd™ barcodes. These new barcodes contain the same information as the existing IMpd barcodes. They will also help optimize processing automation. Additionally, these updates minimize distortion and printer errors. This makes it easier to scan labels.
The barcode banner text will now read: USPS TRACKING # HAZMAT. This increases visibility and improves the shipping experience. HAZMAT labels will also now feature an oversized letter “H” in the corner.
The second change is two-fold. These changes include new Dangerous Goods Service Type Codes, or STCs. STCs are numeric codes that identify a package’s mail classification and characteristics. This update also includes new IMpd label banner text. This way, packages are appropriately handled as they move through transit.
No action is needed
Stamps.com customers don’t need to adjust their workflow. Instead, labels created for hazardous materials will automatically include the new format. More information can be found in our Help Center. We’ve also included the steps for declaring hazardous materials below.
Stamps.com Online
Click Extra Services when creating your label.
Open the Handlingdrop-down menu. Then, select “Hazardous Materials”.
Click Save. The Special Contents Warning window will open.
Click I agree.
Close the Extra Services window.
Stamps.com PC Software
Click Add’l Options when creating your label.
Open the Handlingdrop-down menu. Then, click “Hazardous Materials”.
Welcome to our United States Postal Service Updates blog, your guide to the changing postal scene. Here, we’ll share the latest news and rate updates from the USPS. Dive in as we break down the 2024 updates.
January 2024 Service Changes
Stamps.com has been informed of the recent USPS announcement which recommends postage rates increase for select First-Class Mail services on July 14, 2024. We will alert you of these and any other changes as new details become available. At this time, our current postage stamp rate remains at 64 cents.
New Mailing Technology Requirements from USPS
The United States Postal Service (USPS) is implementing a new technology standard called Intelligent Mail Indicia (IMI) to modernize its mailing system.
What is IMI and why is it required?
IMI replaces the older technology and provides the USPS with more detailed and real-time data on your mailings. This translates to a smoother and more efficient mailing experience for everyone. Upgrading offers several benefits:
Reduced costs: Eliminates the need to guesstimate postage, preventing overspending and returns.
Improved cash flow: Detailed transaction data makes it easier to track refunds and reimbursements.
Always up-to-date: Your system automatically receives the latest postage rates and service information.
Enhanced security: Robust security features protect your data.
Increased efficiency: IMI streamlines mail processing for the USPS, potentially leading to faster deliveries.
What does this mean for you?
The good news is, you don’t need to take any action. Stamps is already working diligently behind the scenes to ensure our technology is fully compliant with IMI by December 2024. As an approved USPS partner, we’ll make sure your mailing operation continues to run smoothly without interruption.
January 2024 Service Changes
Effective January 21st, the USPS is rolling out changes to its shipping rates, which will impact various services and package categories. Stamps remains committed to delivering top-notch service to its customers and is happy to announce that, through our partnership with USPS, customers can now enjoy enhanced discounts on Priority Mail® and Ground Advantage Rates™ compared to Commercial Plus rates.
Here’s an overview of the modifications and how they might impact your shipping and mailing strategies.
Ground Advantage™
Ground Advantage™ under 1 pound: Up to 6.6% off
Ground Advantage™ over 1 pound: Up to 25.1% off
Ground Advantage™ Cubic: Up to 21.2% off
As a reminder, Ground Advantage™ was introduced in July of 2023. This service combines USPS Retail Ground, USPS Parcel Select Ground, and USPS First Class Package Services. The January 21st changes will apply to all weights, zones, and cubic dimensions over 12 ounces using Ground Advantage™.
Priority Mail®
Priority Mail 6-10 pounds: Up to 12% off
Priority Mail Flat Rate: Up to 2.5% off
Priority Mail Cubic: Up to 15.8% off
So where will you see the biggest changes? The short answer: it depends. Exact rates will vary depending on the package details and how far it’s traveling. As always, we recommend comparing rates and services to find the best option for your business.
Mailing Services
The cost of sending a 1 oz. First Class Mail letter will increase from 66 cents to 68 cents. However, if you use Stamps.com, the Metered Mail rate for the same letter will only go up from 63 cents to 64 cents, saving you $0.04 compared to the retail rate.
USPS Hazardous Materials (HAZMAT) Label Changes
While the primary focus of this rate adjustment is on shipping rates, it’s crucial to be aware of unrelated changes to HAZMAT labels. Starting January 21st, USPS is enhancing safety measures for handling dangerous goods shipments. The HAZMAT labels will now feature an oversized letter “H” in the corner, the addition of 2D barcodes, and the inclusion of the word “HAZMAT” after “USPS TRACKING #.” Shippers need not take any specific action other than selecting hazardous goods under special services when printing a label when a shipment contains hazardous materials. For more information check out our HAZMAT updates blogs.
Insurance Rate Updates
In addition to the rate adjustments, Stamps.com users should be aware of an increase in their insurance rates. However, depending on your service plan, you could enjoy discounts ranging from 10% to 40% compared to USPS insurance rates.
Enhance Your Efficiency
Despite these changes, Stamps.com continues to offer substantial savings on shipping costs, with discounts of up to 89%* through its partnership with USPS and other carriers. We aim to streamline your shipping and mailing operations, providing discounted rates for a smooth sending process.
As the shipping landscape evolves, staying informed about rate changes and adjusting your strategy accordingly can contribute to a more efficient and cost-effective shipping experience. Keep these insights in mind as you navigate the 2024 USPS shipping rate adjustments. For more information check out our help center article.
*Rates are limited to shipping from the continental U.S. only. These rates and discounts exclude shipment origins from Hawaii, Puerto Rico, and Alaska. Rates and any applicable discounts are subject to change at any time without notice.
Shipments can sometimes be lost during transit, including orders to your customers. How do you help customers who are reaching out for assistance? USPS provides resources to try to locate missing mail and packages, and the USPS Mail Recovery Center serves as the hub for lost items. We also have tips to prevent packages from going missing in the first place. If you’re feeling lost about lost packages, you’ve found the right blog.
Tips to prevent lost packages
Confirm the address before sending, especially for communal living spaces
Include labels on the inner packaging in case the outer label is damaged or illegible
Label your package clearly and legibly and use tape to cover the label to avoid damage
USPS Mail Recovery Center
As we mentioned earlier, the USPS Mail Recovery Center acts as a centralized location for lost mail and packages. All packages and mail are examined upon arrival. If packages or envelopes are deemed valuable (over $25 in merchandise or over $20 in cash), they will be opened by USPS personnel to try to reunite the items with their sender or recipient. Mail with a barcode will be kept for 60 days, and mail without a barcode will be kept for 30 days. After this time frame, items will be donated, thrown away or recycled, or auctioned off.
Steps to search for missing mail
USPS offers free resources to try to track down missing mail and packages. The first step is to track your package, followed by submitting a couple of different forms. This process is designed to give USPS detailed information about your package to hopefully increase the chance of it being found.
Track your package
The first step is to track your package. It might seem straightforward, but checking the tracking details of your shipment might show where/if the package was disrupted in transit. The tracking information will also show delays or if a package is being held at the post office for pickup. We recommend taking screenshots or writing down the tracking information shown because USPS may ask for this information later on.
Complete the missing mail search form
If entering the tracking information doesn’t provide answers, fill out a missing mail search form. This form will ask for your shipment’s tracking number, carrier service, and other attributes. Be as specific as possible and answer as many questions as you can.
Fill out a missing mail search request
After tracking your shipment and completing the missing mail search form, wait seven business days. If your package still hasn’t reached its destination, you’ll fill out a missing mail search request. USPS does require you to create an account to access the form, but account creation is free. The missing mail request will ask questions about the contents of your package as well as the packaging used and any identifying details. USPS also recommends sending pictures of your shipment if possible.
Additional steps for missing mail
Once you’ve submitted a missing mail search request, check for a confirmation email from USPS; updates will also be sent via email. Recovered mail will be sent to its destination. However, if a package is deemed unsafe, it won’t be eligible to move forward in transit. It’s also important to note that some packages are unable to be found.
If your package is unable to be recovered or you used a guaranteed service and/or a service with included insurance, you can:
File a claim for services with included insurance (within 60 days)
Shipping insurance
Priority Mail® and Priority Mail Express® each include $100 of insurance for eligible shipments. This insurance doesn’t come with an additional cost and is a benefit of using the services. If your package is lost or damaged, you can send a claim to USPS for potential reimbursement. To file a claim with USPS, you’ll need to create a free account. Additionally, confirm your claim is being filed within the following timeframes:
Priority Mail Express®: Between 7-60 days*
Priority Mail COD: 15-60 days*
Priority Mail®: 15-60 days*
*Note: Claims should be filed before 60 days.
Lastly, collect all of the documentation listed by USPS before submitting your claim. This way, you can fill out your claim and help prevent having to resubmit information. If you’re filing a claim for a customer, let them know to keep all of the packaging and information they have until USPS resolves your claim. USPS outlines the documentation needed to file a claim we’ve included below, and additional information can be found on their website.*
*Note: This information is directly from the USPS website, so we recommend reaching out to USPS with any questions.
Tracking or Label Number
The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.
Evidence of Insurance Purchased
Any of these items show evidence of insurance:
Original mailing receipt issued at the time of mailing
Outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance
NOTE: USPS may not legally pay compensation for uninsured lost or damaged articles. If your uninsured mail is missing or delayed you may request a Missing Mail Search.
Proof of Value
Proof of value is the cost or value of an item when it was mailed. Any of these can be used to show proof of value:
Sales receipt
Paid invoice or paid bill of sale
Statement of value and/or estimates of repair costs from a reputable dealer
Credit card billing statement
Receipt of costs incurred for reconstruction of non-negotiable documents
Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed
Proof of Damage
Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.
Save the original packaging and everything in the package until your claim is settled.
Do not throw out damaged items, even after you photograph them.
Do not reship items that were not damaged. Save them with the damaged items.
You may be asked to take the entire package to your local Post Office™ facility for inspection.
How to add delivery confirmation in Stamps.com
Another way to decrease the risk of lost packages is with delivery confirmation. Delivery confirmation comes at no additional cost when using Priority Mail®. This feature provides information about the time, date, and zip code of when the package was signed for. Also, delivery confirmation will show a delivery attempt if your package couldn’t be delivered.
To add delivery confirmation on Stamps.com Online:
Select the Tracking drop-down menu under the Mail Tab of your dashboard and click Signature Required.
To use delivery confirmation with Stamps.com PC Software:
Once you select the mail class for your package, go to the Packages Tab on your dashboard. For shipments using Priority Mail Express®, click the Delivery Options button and select Signature Required.
If you’re using another service, select the Tracking drop down menu and then click Signature Confirmation.
Delivery confirmation information is available for up to a year after the delivery date. You can receive a copy of your recipient’s address by calling USPS at 1-800-222-1811 on Monday through Friday from 8:00 AM to 8:30 PM ET. Signatures can be mailed, faxed, or emailed to you directly. Mail requests are sent through First-Class Mail® and are usually delivered within 2-3 business days. Fax requests are typically completed within two hours and can be received 24/7.
We’ve all been in a position where we need something shipped in a rush, whether it be a forgotten birthday gift or a last-minute holiday present. This includes your customers. There will be times customers might ask for expedited shipping on an order, so it can arrive in time for a special occasion. Priority Mail Express® is a great carrier service for customers in need of expedited delivery. Plus, Priority Mail Express® includes a guaranteed delivery date, so you can request a refund if your package doesn’t arrive within the given delivery window.
Tracking throughout your shipment’s entire transit
Up to $100 worth of shipment insurance included
The option for holiday and Sunday delivery for an extra cost
Additionally, Priority Mail Express® includes a money-back guarantee. However, it’s worth noting that Priority Mail Express® refund requests do take other factors into consideration like the recipient’s zip code and when your package was dropped off. USPS provides a free Service Commitments tool, so you can see which services are guaranteed as well as estimated delivery dates for each available USPS service. More information about Priority Mail Express® refund requests can be found on the USPS website.
Priority Mail Express® refunds
If your Priority Mail Express® shipment doesn’t arrive on time and meets USPS requirements, you can request a refund for the shipping costs of your package. Refund requests can be submitted through the USPS website, and you’ll need to create a free account to start the process.
Priority Mail Express® refunds need to be submitted within 2-30 days of the date the package was mailed*, and you’ll need the receipt and tracking number to successfully submit the request. You can find your postage receipt through these steps:
Login to Stamps.com
Click on the History tab on your dashboard
Select Search Print History
Locate the tracking number for the order you’re requesting the refund for
Click on the info box (i) next to the tracking number
Print the physical copy of your receipt*
*Note: For those using the Stamps.com software, you’ll first click Search on the left-hand side of your screen and then click the info box next to the correct tracking number to generate your receipt.
Priority Mail Express International® refunds
Like Priority Mail Express®, certain Priority Mail Express International® are eligible for refund requests. One of the biggest differences between the two is that refund requests for Priority Mail Express International® shipments can only be submitted for the following countries:
Priority Mail Express International® shipments will also need to be filed with USPS directly through their website and must be submitted within 3-90 days of when your package was shipped.
Conclusion
Priority Mail Express® gives customers an expedited shipping option, so their packages can arrive quickly. Also, the option to request a refund for eligible shipments provides a safeguard for your business if the package arrives late. If you’re an international shipper, Priority Mail Express International® can be offered to your customers as an expedited option and includes a similar refund request option for eligible packages. Help your customers receive their packages in the nick of time with Priority Mail Express® and Priority Mail Express International ®.
Start your 30-day free trial with Stamps.com today.
LEGAL DISCLAIMER
The content on this blog is "as is" and carries no warranties. Stamps.com does not warrant or guarantee the accuracy, reliability, completeness, usefulness, or quality of any content on the blogs, regardless of who originates that content.
