Spotlight: Stamps.com Customer Support Team!

October 8th, 2013 Comments off

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Our Customer Support team is our All Stars Team! They are adept and experienced with a wide variety of issues and do a great job at making sure our customers are able to have any questions answered. They are great trainers who teach our customers not only about Stamps.com, but also how to get the most out of their shipping business.

Some members of our Customer Support Team have shared interesting tidbits about their lives outside of work, what makes them tick, their interests and favorite quotes. Read on to learn more!

Preston Carter:
Hobbies: Going to concerts, playing guitar, piano, and drums, snow skiing, hiking, cycling, camping, playing and watching sports and video games.
What makes you tick? My children! They mean everything to me. Also competition — I love it and it drives me because I love to win.
Favorite Quote: “What you do today can improve all your tomorrows”
Adrian Adrian:What makes me tick? Family! Setting a good example for my sons and younger sister has always been my biggest motivation. Outside of work, I enjoy travelling, writing screenplays and teleplays (I just finished my first book!), watching basketball, football, boxing and MMA. I also love training and competing in Brazilian Jiu Jitsu! Favorite Quote:“People are like highways… They will tell you exactly where they are going, you just have to read the signs” – An old friend
Eugene Eugene:A loud and proud Stamps.com Customer Support Representative, I’ve been with the company for over 11 years! What defines me? Family, My Best Friend and Work! Outside of work, I love Country and Western music (I used to be an Urban Cowboy and was even nicknamed “Cowboy”), cooking and scrap booking. I am also an avid collector of music (Elvis Presley in particular) and toys (Currently, I’m into collecting Mattel Monster High Dolls and accessories!).
Gary Gary:When I am not at work, I love to travel, read and listen to music! What makes me tick? Good food and interesting conversations!Favorite Quote:“Life is a Banquet!”
Ingrid Ingrid: Favorite Quote:“Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakes” – Carl Jung
Philip Philip: I love the Boston Celtics, Movies and People watching!Favorite Quote: “Yes We Can”
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Spotlight: Stamps.com Technical Support Team!

October 7th, 2013 Comments off

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Based in Los Angeles, California, our Technical Support Team is full of top champions and coaches who expertly help customers navigate through Stamps.com, troubleshoot general software issues for them and also turn their queries such as those around printer or firewall configurations into an easy play-by-play call. This team specializes in dealing with customers of all levels of knowledge and is dedicated to resolving any technical support issues quickly and efficiently!

Some members of our Technical Support Team have shared interesting tidbits about their lives outside of work, what makes them tick, their interests and favorite quotes. Read on to learn more!

Preston Carter:
Hobbies: Going to concerts, playing guitar, piano, and drums, snow skiing, hiking, cycling, camping, playing and watching sports and video games.
What makes you tick? My children! They mean everything to me. Also competition — I love it and it drives me because I love to win.
Favorite Quote: “What you do today can improve all your tomorrows”
Agustin Agustin:I consider myself a very analytical person and am not easily satisfied with just the HOW – I always want to know the WHY too! Outside of work, I enjoy working on cars and motorcycles. No job is too small and if it uses a combustion engine, I love working on it! I’ve also had the pleasure of fixing and diagnosing car problems for many of my Stamps.com fellow co-workers! Favorite Quote:“I came, I saw, I conquered” – Veni Vidi Vici
Anthony Anthony:When I am not working, I love playing the guitar, traveling and spending time with my friends and family. Rude people and bad drivers tick me off!Favorite Quote: “Around here, however, we don’t look backwards for long. We keep moving forward, opening up new doors and doing new things, because we’re curious… And curiosity keeps leading us down new paths.” – Walt Disney
Anton Anton:My family, friends, and my dogs, Kobe and Chewy mean everything to me! Outside of work, I enjoy playing basketball, skateboarding, traveling and partying with my friends.Favorite Quote:“You only have to do two things in this world: work hard and treat people right.”
Antonio Antonio:What makes me tick? Not being perfect at everything! Also, I truly enjoy playing soccer – Both my boys are in soccer and it is so much fun watching them learn the game! Favorite Quote:“Everything happens for a reason.”
Arvin Arvin: I like to explore different types of food and enjoy eating out with my family!Favorite Quote: “If You’re Not Making Mistakes, then You’re Not Doing Anything.” – Coach John Wooden
Chris Chris: I love beach volleyball! My best friend is a 2-time Olympian and I’ve been to the last 2 Summer Olympics to watch him play! I am planning to go to Brazil for the games in 2016 too! So far, I’ve been to 4 Summer Olympic Games (Los Angeles, Atlanta, Beijing and London)!Favorite Quote: “You miss 100% of the shots you don’t take.” – Wayne Gretzky
Daniel Daniel: I think of myself as a jack-of-all trades and enjoy learning new things, but what really makes me tick is solving problems! I find it fascinating to analyze different situations and figure out the best solutions. I also enjoy reading, writing short stories and playing video games!Favorite Quote: “When you can’t run, you crawl. And when you can’t crawl, when you can’t do that. You find someone to carry you.”
David David: I look forward to learning something new every day! (Unless, I am on vacation :))Favorite Quote: “What one man can do, another can do” – The Edge (Movie)
Eric Eric: My hobbies are Salsa, Cha Cha and Photography!Favorite Quote: “The best time to plant a tree is 20 years ago. The second best time is today.”
Jason Jason: My children are my biggest inspiration! When I am not at work, I spend time hanging out with my children and focus on self-improvement!Favorite Quote: “Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do.” – Mark Twain
Keith Keith:I love music, movies, video games and books! When I am not at work, I am an easy going and laid back kind of person, rarely taking anything too seriously. I enjoy anything with a good story! When I am not at home reading or gaming, I like to drive around and explore or visit new places like Universal Studios or Disneyland!Favorite Quote: “Never put off until tomorrow, that which you can put off until the day after tomorrow.” – Mark Twain
Kenny Kenny:What makes me tick? Anything that gets me out of my comfort zone! I love to experience life to its fullest! My hobbies include solving Sudoku puzzles and watching football. Also, anything that is related to technology is very exciting to me!Favorite Quote: “Be who you are and say what you feel, because those who mind don’t matter, and those who matter don’t mind.” – Bernard Baruch
Leejay Leejay:My family defines who I am today and serves as an inspiration for me to live life to its fullest! My hobbies include spending time with my family, relaxing at home and watching various shows on Netflix with my wife. Playing video games has been a passion of mine for a very long time! Lately, I’ve been playing GTA V and it is a great game!Favorite Quote: “Do not pray for an easy life, pray for the strength to endure a difficult one.” – Bruce Lee
Lonnie Lonnie:I always enjoy a good view of the ocean, a cold beer, a good book, looking at old pictures and a hug from my wife! I’m passionate about Dodge Power Wagon trucks & enjoy working on my 1959 Dodge Power Wagon!Favorite Quote: “Here is to good health, love and wealth, and the time to enjoy them.”
Max Max:My hobbies include going to concerts, discovering new bands and music and going to local pro wrestling shows, such as Pro Wrestling Guerrilla (PWG). I also enjoy photography, video games, basketball (Go Lakers!) and discovering unique restaurants and places that serve great food.Favorite Quote: “To be the man, you gotta beat the man.” – Ric Flair
Nicholas Nicholas:My interests are Formula 1 Races, Automotive Engineering and Photography! Outside of work, I attend motor sports events locally and around the country.Favorite Quote: “That works!”
Nilda Nilda:I love trying and learning new things! And, dancing is a huge passion of mine! I can dance Salsa, Bachata, Merengue etc. – You name it, I’ll dance it. I also really enjoy staying at home with my family and just watching a good movie.Favorite Quote: “Take the first step in faith. You don’t have to see the whole staircase, just take the first step.” – Martin Luther King, Jr.
Patrick Patrick:I love video games, computer and movies! What makes me tick? The constant evolution of technology keeps me motivated and interested in the future. Working for Stamps.com has helped keep me up to date on today’s computer technology and given me the resources to learn that new technology!
Pedro Pedro:Audio Production is one of my greatest passions and I believe that the creation and presentation of music is truly an art form! From envisioning a song’s emotion to fine tuning and leveling each sound, it is great to see your creation come together. My inspiration is knowing that anyone can reach greatness with passion and discipline.Favorite Quote: “None are more hopelessly enslaved than those who falsely believe they are free.”
Phillip Phillip:My hobbies outside of work include playing sports such as basketball, baseball, and softball. I also enjoy attending sporting events and seeing live music. My biggest joy, however, is spending time with friends and making each other laugh.Favorite Quote: “No rational argument will have a rational effect on a man who does not want to adopt a rational attitude.” – Karl Popper
Preston Preston:I enjoy going to concerts, playing musical instruments like the guitar, piano and drums, snow skiing, hiking, cycling, camping, playing and watching sports and video games! What makes me tick? My children! They mean everything to me. Also, I love to win, so competition really drives me!Favorite Quote: “What you do today can improve all your tomorrows.”
Rick Rick:What makes me tick is spending time with my friends and family! In addition, I enjoy watching sports, playing with and going on walks with my dog. And since I live only 3 miles away from the park, I end up spending way too much time at Disneyland! :)
Sergio Sergio:What makes me tick? My son! I never imagined someone so small could make such a huge impact on my life!Favorite Quote: “Don’t cry because it’s over, smile because it happened!” – Dr. Seuss
Categories: Customer Support Tags:

Stamps.com Celebrates Customer Care Week Oct 1-5

October 3rd, 2012 Comments off
Stamps.com Celebrates Customer Care Week Oct 1-5
Sr. Director of Customer Care Dawn Stevenson
We’re super excited to be celebrating our 6th Annual Customer Care Week at Stamps.com and we’re ready to rock! Our theme this year is “Stamps.com Customer Care Rocks!” because we deliver an unforgettable performance with each and every customer.
The Stamps.com Customer Care team is a community of caring, conscientious, dedicated, and friendly Customer Care professionals who work hard every day to deliver incredible service. Throughout the week, I always encourage people to put themselves in the shoes of our Customer Care professionals. Just imagine it. What a challenging, yet rewarding experience!
I believe it’s the most important job in any company because we constantly connect with customers and bring company values to life. If you speak with our team during Customer Care Week, October 1–5, I invite you to wish them a happy Customer Care Week and celebrate with us. It’ll put a smile on our faces! Most importantly, Customer Care Week is as much about customers as it is about service.
Stamps.com customers rock, too! They represent America’s business owners, and we’re proud to play a part in making it easier, better, and more affordable to mail and ship. To you, our customers, I thank you for being the reason and inspiration for why we work. To our amazing Customer Care team — you rock! We appreciate you and wish you a HAPPY CUSTOMER CARE WEEK!
dawn

Dawn Stevenson, Sr. Director of Customer Care at Stamps.com

We’re super excited to be celebrating our 6th Annual Customer Care Week at Stamps.com and we’re ready to rock! Our theme this year is “Stamps.com Customer Care Rocks!” because we deliver an unforgettable performance with each and every customer.

The Stamps.com Customer Care team is a community of caring, conscientious, dedicated, and friendly Customer Care professionals who work hard every day to deliver incredible service. Throughout the week, I always encourage people to put themselves in the shoes of our Customer Care professionals. Just imagine it. What a challenging, yet rewarding experience!

I believe it’s the most important job in any company because we constantly connect with customers and bring company values to life. If you speak with our team during Customer Care Week, October 1–5, I invite you to wish them a happy Customer Care Week and celebrate with us. It’ll put a smile on our faces! Most importantly, Customer Care Week is as much about customers as it is about service.

Stamps.com is celebrating national Customer Support week - October 1 through 5, 2012

Stamps.com is celebrating national Customer Service week - October 1 through 5, 2012

Stamps.com customers rock, too! They represent America’s business owners, and we’re proud to play a part in making it easier, better, and more affordable to mail and ship. To you, our customers, I thank you for being the reason and inspiration for why we work. To our amazing Customer Care team — you rock! We appreciate you and wish you a HAPPY CUSTOMER CARE WEEK!

Stamps.com Named as Finalist in 2012 American Business Awards

June 8th, 2012 Comments off
Stamps.com’s has been named a Finalist in the “Customer Service Team of the Year” category in the 2012 American Business Awards.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations — public and private, for-profit and non-profit, large and small.
The Finalist nomination was awarded to the High Volume Shipping segment of the Stamps.com Customer Service Department. The High Volume Shipping team is dedicated to addressing the unique needs of all types of shippers including warehouse, e-commerce and small business. The team consists of shipping and technical specialists who offer account management and tech assistance, including specialized tasks such as USPS cost-cutting recommendations and support for popular e-commerce integrations like eBay and Amazon.
More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. This is the third year in a row that Stamps.com has reached the finals of its award nominations.
Get more info about the American Business Awards at http://www.stevieawards.com/aba/.

Stamps.com’s has been named a Finalist in the “Customer Service Team of the Year” category in the 10th Annual American Business Awards. aba-award

The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations — public and private, for-profit and non-profit, large and small.

The Finalist nomination was awarded to the High Volume Shipping segment of the Stamps.com Customer Service Department. The High Volume Shipping team focuses on addressing the unique needs of all types of shippers including warehouse, e-commerce and small business. The team consists of shipping and technical specialists who offer account management and tech assistance, including specialized tasks such as USPS cost-cutting recommendations and support for popular e-commerce integrations like eBay and Amazon.

More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.

This is the third year in a row that Stamps.com has reached the finals of the American Business Awards.

Categories: Awards, Customer Support Tags:

Stamps.com Hits 2 Billion Postage Transactions

March 9th, 2012 Comments off

 2Billion_postage-prints-smallRecently Stamps.com celebrated its 2 billionth internet postage transaction! We couldn’t be more excited about it and would like to give a special thanks to you, our customers, for selecting Stamps.com as your USPS® mailing and shipping software provider.

Our goal is to make it simple to mail and ship with the USPS by giving you the tools you need. We’re proud it has resulted in billions of postage transactions that allow people and businesses to save time and money. We hope you continue to benefit from and enjoy Stamps.com.

We want to hear from you!
Let us know how we can improve your Stamps.com experience. Simply leave a comment below with suggestions of new features or services you would like us to add to Stamps.com. It’s the perfect opportunity to be heard and get involved.

Categories: Customer Support, USPS News Tags:

Call us toll-free at 1-888-434-0055, Monday - Friday, 6 AM - 6 PM Pacific Time.