Stamps.com Blog

Stamps.com Blog

Get the latest information on the mailing and shipping industry.

Important Info Regarding Mail Service to Ukraine

April 22nd, 2014 No comments

blog_ukraineShipping Alert:  Delivery Service to Ukraine Has Been Suspended!

USPS delivery service of letters and packages to Crimea and Sevastopol in Ukraine has been suspended.

Effective April 11, 2014, the United States Postal Service® has temporarily suspended mail service to Crimea and Sevastopol in Ukraine (postal codes 95000-99999).

Until further notice, all Post Office™ and other acceptance locations will not accept any mail destined to Crimea, Ukraine. The temporary suspension affects Global Express Guaranteed® (GXG), Priority Mail Express International®, Priority Mail International®, and First-Class Mail International®, First-Class Package International Service™, International Priority Airmail™ (IPA®) International Surface Air Lift® (ISAL®), and M-Bag items.

For already deposited items addressed to these destinations, Postal Service employees will endorse them “Mail Service Temporarily Suspended – Return to Sender” and then place them in the mailstream for return.

Upon request, the Postal Service will refund postage and fees on mail returned due to the temporary suspension of service, if the package was mailed prior to April 17, 2014.

We apologize for any inconvenience this causes and will update our customers as soon as delivery service has resumed.

If you have any questions please call Stamps.com Customer Care at 1-855-860-7867.  Or please visit the USPS Delivery Service Alert page located at http://about.usps.com/news/service-alerts/welcome.htm

Categories: USPS News Tags:

Stamps.com NOT AFFECTED by the Heartbleed Bug

April 14th, 2014 No comments

blog_heartbleed-247x300Last week (April 7, 2014) a serious security vulnerability called Heartbleed (http://heartbleed.com) was announced regarding OpenSSL which is software widely used to support secure Internet services.

In response to notification of the vulnerability, Stamps.com reviewed all of our sites and applications and found NONE of our systems are vulnerable to this security issue.

Very few of our sites use the OpenSSL software and those that do are not running versions of the software vulnerable to Heartbleed.

Need more info? Get it at http://heartbleed.com/

[Infographic] Shipping Carrier Comparison: UPS vs. FedEx vs. the USPS

April 1st, 2014 No comments

Stamps.com recently compiled an infographic revealing new data on how UPS, FedEx and the USPS compare in package tracking events, delivery times and overall costs. Stamps.com staff shipped 144 packages to all eight shipping zones across the U.S. from three separate locations.

Below is the full infographic. Learn more about carrier tracking scans, speed of delivery and total shipping costs (including surcharges) by downloading the free Who’s Winning the Shipping War? white paper.

Can’t see the UPS vs. FedEx vs. the USPS infographic? View it here (use your browser zoom to enlarge).

UPS vs. FedEx vs the USPS - Compare Shipping Carriers

If you’re looking for more interesting e-commerce shipping insight and data, Download the FREE white paper – Who’s Winning the Shipping War?

Study Shows USPS Beats UPS, FedEx on Delivery Times and Cost

March 19th, 2014 No comments

As two-day delivery becomes more common with the growth of Amazon Prime, online retailers are being forced to speed up their package delivery and provide free or low-cost shipping to satisfy buyers. And with new prices and products being introduced from the top U.S. shipping carriers each year, optimizing your shipping program is more important than ever in order to keep costs low.

Stamps.com decided to run a head-to-head competition with FedEx, UPS and USPS.  We looked at criteria that e-commerce business owners use to evaluate their shipping programs: reliability, delivery time and cost. Using FedEx Home Delivery, UPS Ground and USPS Priority Mail, we shipped 144 total packages to each shipping zone from three separate locations. Here’s what we found:

FREE! DOWNLOAD the Who’s Winning the Shipping War? white paper

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FINDING #1 – PACKAGE TRACKING

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• The study measured package scans, the information transmitted back to customers to keep them informed of the whereabouts of their packages.  The total number of package scans were almost identical among all carriers with the USPS at 9.42 scans, FedEx at 10.38 scans and UPS at 9.79 scans.

FINDING #2 – DELIVERY SPEED

• For packages shipped on a Monday, USPS Priority Mail (1.79 days on average) delivered packages almost one full day faster than UPS Ground (2.75 days on average), and about a half day faster than FedEx Home Delivery (2.21 days on average).

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FINDING #3 – SHIPPING COSTS

• The average cost to ship a 2 lb. package across all zones is $7.34 for USPS Priority Mail, $10.45 for UPS Ground and $10.40 for FedEx Home Delivery.

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• For packages weighing 3 lbs. to 7 lbs. and traveling to Zones 1 to 4, the USPS offered cost savings between $1.37 and $4.29, compared to UPS Ground and FedEx Home Delivery.

• For packages weighing 5 lbs. to 10 lbs. and traveling longer distances (Zones 5 and higher), UPS Ground and FedEx Home Delivery offered cost savings between $0.75 and $17.36 compared to USPS Priority Mail.

METHODOLOGY

The study was based on 144 packages shipped using the USPS, FedEx and UPS. Packages were sent on two different days (Monday and Thursday) to all eight shipping zones from three separate locations (Los Angeles, Chicago and Virginia). For each package, the number of scans, delivery time in transit and total delivery days were tracked. For shipping costs, “earned discounts” of 15% were added and a $2.80 residential surcharge and fuel surcharge for FedEx and UPS were incorporated.  For the USPS shipping costs, Commercial Base (online postage discounts) rates were used.

FREE! DOWNLOAD the Who’s Winning the Shipping War? white paper

Customer Spotlight: Crayon Rocks

March 13th, 2014 No comments

BL_Blog_Headerphoto_barbaraHow did Barbara start her small business? How did Stamps.com help along the way? Barbara Lee, owner of Crayon Rocks, a soy wax crayon manufacturer shares her story.

Tell us about your business. How did you start? 

I started my business in my garage in La Crescenta, CA. Only two years ago, we moved to rural Kentucky without a glitch in our Stamps.com program! My business was an idea that had been on my mind for some time. I had students who wouldn’t color with crayons, would fist grip markers, and couldn’t write because their finger muscles were just too weak to correctly hold a pencil. I “found” a rock and noticed that the only way they could pick it up was with a tripod grip! Exactly the grip I needed them to strengthen. If I could make crayons, they could color AND improve their handwriting at the same time. I did lots of research, made up molds, mixed up wax formulas and made my first prototype crayons.

What small business challenges did you face?

Once I shared these little gems with kids and parents, I had lots of orders. We threw together a website and suddenly I needed to ship crayons across the country and soon after that across the globe. I had a lot of help from the SBA (Small Business Administration), friends and other small businesses that were helpful with their advice. That is how I discovered Stamps.com. They held my hand as I tried to figure out how to print postage on a Elton Zebra 4 x 6 printer and then explained how to handle international shipping.

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How did you find out about Stamps.com? 

I had used the US Postal Services website but it was cumbersome and slow for the number of packages I was beginning to ship. I looked for other solutions and found Stamps.com on the internet. The people were friendly, the software simple to use, the cost very affordable for a small business.

What did use prior to using online postage? What made you choose Stamps.com? 

In the very beginning, I took packages to the Post Office and stood in line. That didn’t work for long. Then I tried using the Postal Services website. That also didn’t last too long either. I chose Stamps.com because of its ease of use. It was smooth and effortless. And if I had a problem, they were only a short phone call away.

Did you have any challenges with Stamps.com, when you first started to use the software? 

With software, (and hardware) there are ALWAYS challenges but I got help, sometimes the technical support person would be on the phone patiently (very patiently) for a hour. But with help comes learning. I got past the initial install and use of printer issues and stopped having to call. Probably most people won’t even experience this but some of us have two left feet when it comes to computer programs.

What types of packages do you mail out with Stamps.com? BL_Blog_Logo

Crayon Rocks ships almost all of its single retail orders using First Class and Priority Mail. We ship ALL our international orders (unless its a pallet going ocean freight) by USPS Large Flat Rate.

Besides printing postage, are there other Stamps.com features that have helped your business? 

I order labels and USPS free shipping supplies through Stamps.com. That’s a huge help.

What features of Stamps.com do you use the most and how have these helped streamline your shipping process? 

We use the basic shipping program the most. Our new website site however, will have the Stamps.com program fully integrated so that there is no retyping of address into fields. Even now, some of our orders ship directly out of our QuickBooks Accounting program which is integrated with Stamps.com. Being able to put the actual shipping cost and the tracking number right on the invoice is a huge help to customers. They LIKE knowing (and I LIKE having them know) that they got charged what I got charged for shipping and no more!

What’s next for Crayon Rocks? 

We hope to add some more coloring tools like rubber plates, additional crayon colors and coloring books that are specially designed to bring out the storytelling/creative imagination of children, to our merchandise.

To learn more about Crayon Rocks, visit the website at http://www.crayonrocks.net.

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Categories: Customer Profiles Tags: